Returns & Refunds
Last updated 22 September 2026
Set LEGAL_ENTITY_NAME and LEGAL_ENTITY_ADDRESS once the company is formed — shown only until they're configured.
You have 30 days from delivery to request a return for any reason. This doesn't affect your statutory rights under UK or Australian consumer law — including your right to a remedy if an item is faulty, not as described, or doesn't arrive.
How to start a return
Email info@durko.co with your order number (e.g. DK-XXXXXXX) and the reason. For faulty or damaged items, please include a photo or short video. We reply within 2 business days.
Low-value orders: keep the item
For orders under £20.00 (UK) or A$40.00 (Australia), you don't need to send anything back. Once your request is approved we'll refund you or send a replacement, and you can keep, gift or recycle the original.
Higher-value orders
We'll review each request and either issue a refund or replacement without a return, or send you instructions to return the item. If an item is faulty or wrong, we cover return costs.
Refunds
Approved refunds are issued to your original payment method within 5 business days. Your bank may take a further 5–10 days to show it.
Cancellations
You can cancel for a full refund any time before your order ships. UK customers also have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations.